|Reservation cancellation||You can cancel your reservation if you change your travel plans. To cancel your booking you should click on the link "Cancel booking" in your email confirmation (if you have booked online) or contact the hotel reservation Department on + 38 (095) 730-37-37 or email firstname.lastname@example.org|
A 15% prepayment is required to secure your reservation. Cancellation policy and prepayment refund: If you cancel your reservation more than 14 calendar days before the planned date of your arrival - the payment will be refunded in full, minus 10% of the amount of the payment by bank transfer to your current account (card) in UAH. If you cancel your reservation less than 14 calendar days in advance, the hotel will not refund the prepayment.